If one thing is constant in the service-focused hospitality industry, it’s change. With guest experience and satisfaction at the core, businesses must continuously respond to fluctuating customer expectations, technological advancements, industry challenges and fierce competition. By staying ahead of these trends, hospitality leaders can make informed decisions about investing in their workforce, technology and processes.
Technology continues to reshape the hospitality industry. A major shift is the adoption of mobile check-ins and digital room keys, a trend accelerated by the pandemic. These tools are increasingly being integrated into hotel management systems, allowing guests to check in via mobile devices or by scanning IDs and credit cards upon arrival. This streamlines the arrival process and minimizes physical contact, which has become a priority for many travelers.
Another critical technological trend involves artificial intelligence (AI) and robotics. Hospitality businesses are leveraging AI to offer more personalized guest experiences, from chatbots that handle inquiries to AI-driven tools that provide tailored suggestions for dining and accommodation.
Driven by these trends, the global Smart Hospitality Market is projected to reach $49.9 billion by 2027 at a CAGR of 29.8 percent.
In this edition of Travel and Hospitality Tech Outlook Canada, we provide insights into recent developments in the smart hospitality market and how companies offer smart hospitality services aligned with the latest trends.
It features a thought leadership article from David Crivello, director of search performance at FlightHub Group, who highlights that virtual interlining can be cost-effective and flexible, but it also carries risks like missed connections and baggage issues. It also features an article from Ligia Costa, Director of IT North America at COBS Bread, who discusses the importance of a culture of inquiry, strong IT-business partnerships, flexibility, compromise and resilience in navigating uncertainty.
In this edition of Travel and Hospitality Tech Outlook Canada, we also feature the stories of top smart hospitality companies delivering solutions that help hotels and vacation stays make informed decisions. One of them is NextNest, which provides a service that allows homeowners to rent out their homes on Airbnb while they are away, earning additional income.
In this edition featuring the Top Smart Hospitality Solutions Providers in Canada 2024, we hope you find the right partner to meet your organization’s needs.
