Smart hospitality with technology integration in the hospitality industry enhances guest experiences, streamlines operations, and improves overall efficiency. Analyzing data to learn about guest preferences and behaviors is integral to smart hospitality. IoT devices enable various elements of a hotel room (lights, thermostats, blinds) to be controlled through a central system. It improves energy efficiency and allows for customization based on guest preferences.
Hotels are developing apps to allow guests to check in/out, access room keys, order room service, book amenities, and even control room features using their smartphones. AI-driven chatbots can provide instant responses to guest inquiries, offer recommendations, and assist with various services; improving customer satisfaction and freeing up staff for more complex tasks are driving the market growth. Advanced security systems, including facial recognition, biometric access, and AI-powered video analytics, enhance guest safety and protect hotel property.
This edition of Travel and Hospitality Tech Outlook Canada highlights the technological developments in the hospitality sector and how companies are leveraging cutting-edge technologies to offer top-notch services.
It features thought leadership articles from Alberto Tarsitano, VP of Technology at AccorInvest, who sheds light on how using 5G and IoT in hospitality can significantly improve hotel guests’ experience and operational efficiency. It also features an article from Mark Braver, Director of Restaurant & Bar Operations at The Fifty/50 Group, who discusses the importance of how the process involving more technology (online reservations) creates a much more accessible, if less personal, experience for the guest and the business.
We also present the stories of some smart hospitality companies providing best-in-class solutions by enabling hotels to proactively meet their needs. One of them is Rate Yield, which offers a SaaSbased, highly intuitive, and adaptable revenue management system that empowers clients to make data-driven decisions regarding the profit optimization of their properties.
This edition features the Top Smart Hospitality Solutions Providers in Canada 2023. We hope you find the perfect partner to propel your business.
Let us know your thoughts!
